Text Message Privacy Policy
Overview
This Privacy Policy explains how we collect, use, protect, and handle information when you communicate with us via text messaging (SMS/MMS). By opting in to receive text messages from us, you consent to the practices described in this policy.
Information We Collect
Message Content: We collect and store the content of text messages you send to us and that we send to you.
Phone Number: We collect and store your mobile phone number when you opt in to text messaging services.
Message Metadata: We may collect technical information including:
- Date and time of messages
- Delivery status
- Device type and carrier information
- Message frequency and response patterns
Opt-in Information: We collect information about when and how you opted in to receive messages, including the source of your consent.
How We Use Your Information
We use your text message information to:
- Respond to your inquiries and provide customer service
- Send you requested information, updates, or notifications
- Improve our text messaging services
- Comply with legal obligations and regulatory requirements
- Maintain records for business purposes
Information Sharing
We do not sell, rent, or trade your text message information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who help us operate our text messaging services (such as SMS platform providers).
Legal Requirements: We may disclose information when required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Consent: We may share information with your explicit consent.
Data Security
We implement reasonable security measures to protect your text message information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure.
Security Measures Include:
- Encrypted data transmission and storage
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
Data Retention
We retain your text message information for as long as necessary to:
- Provide ongoing services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Message content is typically retained for [specify period, e.g., 2 years] unless longer retention is required by law or legitimate business purposes.
Your Rights and Choices
Opt-Out: You can stop receiving text messages at any time by:
- Replying “STOP” to any text message
- Contacting us at [contact information]
- Following unsubscribe instructions in our messages
Access and Correction: You may request to review or correct your personal information by contacting us.
Data Deletion: You may request deletion of your text message data, subject to legal and business requirements.
Third-Party Services
Our text messaging services may use third-party platforms and carriers. These parties have their own privacy policies governing their handling of your information.
Children’s Privacy
Our text messaging services are not intended for children under 13. We do not knowingly collect text message information from children under 13.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of material changes by:
- Sending a text message notification
- Posting updates on our website
- Other reasonable means of communication
Continued use of our text messaging services after changes constitutes acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or our text message practices, contact us:
Miller Legal Center, APC dba Law Offices of Mark L. Miller
Phone: 619-574-0551
Compliance
This policy is designed to comply with applicable privacy laws including:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- State privacy regulations
- Carrier guidelines and best practices
By opting in to receive text messages, you acknowledge that you have read and agree to this Privacy Policy.